Frequently Asked Questions
We hope to make your collecting experience with us as easy as possible. These are some of the questions you may wish to ask. If you do not find the answer here mail us and we will do our best to help.
I am not happy using my Credit Card online, do you accept other methods of payment?
We are happy to accept a variety of payment methods.
See our payment options here.
Please use the Contact Form to provide us with the details of your order if not using the shopping cart.
What if I am not happy with any of the items I receive?
Under UK distance selling regulations you may return items in the pristine condition in which they were supplied within seven working days to receive a full refund.
Where can I find the correct amount of postage for my order?
You will find our postal charges local and overseas here
Why are some of your prices approaching full catalogue or even higher?
Our strongest feature is our huge stock but sometimes it works against us. Once an item is described, priced and uploaded onto the site, we tend to forget about it until such time as we sell out, then it's removed. Sometimes during this period the catalogue value may change; in some cases this change is dramatic. A good example of this is the 1976 Barbuda set of 6 Birds. In 1992, it was catalogued at £20 and our price was £14. Since then Stanley Gibbons have frequently reduced its value and it is currently catalogued at just £6. If you find an item that interests you but you think our price is high, please bring it to our attention.